Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of carautoaccessory.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://carautoaccessory.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like in the picture. I'm buying the second one. Excellent holds, my husband really likes. The first served four years.
It came in perfect condition, I still don't use it, I'll see if it's really stated right in the car
Delivery to Latvia in 41 days. Good quality. The store and the item are recommended.
Very good purchase . Very sturdy and not moving when phone attached.Recomended.
Quality is good
Good holder, not yet used. In MSC came in 11 days
today my item recieved it's good quality and highly recommended so its fast delivery thank you
I haven't tried it yet.
The parcel came quickly, combined several orders. Everything came packed and without damage. Thank you store. I did not communicate with the seller.
Everything corresponds to the description, it came quickly. Quality is super! I recommend the goods and the store.
Kind of good. Unraveling somewhere by 7,5 - 8 cm. With the phone wider can be problems. Turns in several planes. Velcro itself is sticky and the vacuum is normal created, it should hold well. Tomorrow I'll see where it's better to build in the car and add a review.
Fast Delivery Track number is tracked Packing is package with air
Looks good I'll try it
Gorgeous holder! Suction Cup with glue (or that there) perfectly holds on a rough torpedo. Allows you to place smart vertically, horizontally and at the desired angle. And it is also possible to adjust so as not to overlap the frontal. It is removed only by two hands smart, but it's like in all mechanical holders. Unfortunately, magnetic use does not work when using wireless charging.
Delivery time very long
Great thing! Keeps Xiaomi 8 on Hurray! Delivery is fast, we are happy as elephants!