Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of carautoaccessory.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://carautoaccessory.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packed usually, the box is not crumpled, did not check. Looks great. They sent what they ordered.
All came Thank you, good thing
The whole came, the box is not even crumpled, externally normal, I tried to change the configuration and connect the drill, but he could not write this one. By the way, I tried and the lounge, also useless, only to see with access to the server Chrysler this is possible. Not on all complexes this is possible, keep in mind.
Everything came quickly, well packed, without damage. It looks very good. Connected to Subaru, everything works!)
The device came in 18 days, while I did not check, it's bad that there is no instruction, and so OK.
Works with Alfa OBD and torque
Fast shipment. Good qulity. Works.
Scanner pratsiu, came for 14 dnev!
fast delivery
Norms work.
All excellent order came to ekb 16 days
Yesterday I ordered it, today I brought a courier, I'm so happy how quickly
Excellent quality of the product itself. Presentable box. Good stuff. My car read after dancing with the tambourine in the app. The problem is not the elm itself, but already the selection of the profile for the car in karskander Opel Vivaro read and showed the error she was looking for. The main thing is to learn to use software, the device itself is good. With the iPhone paired in a second, but you need to consider that the internet disappears
Took on iPhone, T31 diesel on automatic transmission reads. the courier brought on the third day after payment.
Problems with connecting EBU from the computer VAG Kom looks normal and this thing has nothing to do on the car 96 years it's better not to take it to 2000 years